Shipping and returns

Sewn after you order

Every piece is cut and sewn in Keralam after you order it, in your size or to your own measurements. We hold no stock. The checkout shows the latest date you will have your piece, before you pay.

Shipping

We ship within Sweden for now. A delivery fee applies, and the checkout shows it before you pay.

Returns

A piece in a size from the measurements table can be returned within 14 days of receiving it, and already before it arrives. Use the link Withdraw from your purchase here at the foot of every page. We write to you about sending the piece back, and you pay the return postage. You get your money back to the same card or account you paid with, within 14 days. We may wait until the piece has reached us, or until you have shown that you sent it.

Withdraw from your purchase here ·Withdrawal form ·Terms

Pieces sewn to your measurements

Pieces sewn to your own measurements cannot be returned or exchanged, because they are made only for you. If one arrives damaged, we replace it.

If your piece arrives damaged

We replace it. Please film yourself opening the parcel and send us the video with a photo of the damage and your order number, by email. It helps us settle your case quickly. Your right to complain about a fault applies in any case.

If something is wrong

Email us with your order number and what is wrong. A fault is covered by your right to complain under Swedish consumer law, also for pieces sewn to your measurements. If we cannot agree, you can turn to the National Board for Consumer Disputes (ARN), and we follow its decisions.